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Terms & Conditions.

Hand in Hand Learning > About Us. > Terms & Conditions.
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POLICY.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

 

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

PRIVACY POLICY

CREDIT

1) This document is based on a free SEQ Legal privacy policy precedent available on Website Law.

INFORMATION

(2) What information do we collect?

We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation]);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us including for accreditation with Open College Network (OCN);
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us;

COOKIES

(3) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html
Our payment services provider may also send you cookies.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.


(4) Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

DISCLOSURES

5) Discolsures

We may disclose information about you to [any of our employees insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.

INTERNATIONAL DATA TRANSFERS

6) International Data Transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries (including the United States) which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.

SECURITY AND YOUR RIGHTS

(7) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).


(8) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.


(9) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.


(10) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.


(11) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.

CONTACT

(12) Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email  sandra@handinhandlearning.co.uk
By post at Hand In Hand Learning, 27 Oakfield Road, Aylsham, Norwich, Norfolk, NR11 6AL


(13) Data controller
The data controller responsible in respect of the information collected on this website is Hand in Hand Learning.
Our data protection registration number is Z3081276.

 

TERMS AND CONDITIONS

OVERVIEW

Please read these Terms and Conditions of Use carefully before using www.handinhandlearning.co.uk. These Terms and Conditions of use apply to all users of this Website including casual browsers.

  • Part A applies to all users of the Website
  • Part B sets out additional terms which are applicable if you register as a user of the Website
  • Part C sets out additional terms which are applicable if you buy or access any products or services that are sold from the Website.
  • Part D is our Copyright Statement

DEFINITIONS

We’, ‘us’, ‘our’, ‘Hand in Hand Learning’ or ‘HinHL’ means Hand in Hand Learning, who will provide the How Babies Learn and How Our Children Learn courses. When you purchase online Course Materials via the Website, your contract is with Hand in Hand Learning.
‘you’ means the individual using the Website
‘Course Materials’ means the materials provided that enable you to complete a Hand in Hand Learning course.
‘Course’ means the online Course Materials, which are in a format that allows (i) downloading the Course Materials via the Website or (ii) accessing and viewing the Course Materials online (or a combination of both (i) and (ii)).
‘Course Fee’ means the fee payable for a HinHL Course
‘Enrolment Key’ means an alpha-numeric code that is generated by the Website if you are buying a course.

1) TERMS APPLYING TO ALL USERS OF OUR WEBSITE

1. Please read these Terms and Conditions of Use (‘Terms’) carefully before using the Website.


Additional terms and conditions apply if you register as a user of the Website (Part B) and if you buy, or access courses that are sold from the Website (Part C). We reserve the right to withdraw all or part of the Website at any time. By using this Website you agree to be bound by these Terms and the Copyright Statement (Part D).


Your responsibilities
You acknowledge that you are responsible for making back-up copies of all your data and taking appropriate precautions against viruses, hacking and other types of computer misuse. Whilst we try to ensure that the Website does not contain any error, defect, malfunction or corruption, we do not accept responsibility for any damage to or loss of data on your computer system, network or server that results from the download or use of the Website or any materials made available via the Website (except for death or personal injury caused by our negligence).


Accessibility of the Website
Although we use reasonable endeavours to ensure that the Website is available 24 hours a day 7 days a week, we cannot promise that access to the Website will be uninterrupted or error free. There may be occasions when access to the Website is interrupted for emergency maintenance or repairs, or to carry out upgrades to improve the performance or functionality of the Website. Access may also be interrupted due to failures of telecommunications links and equipment, which are beyond our control. You accept that you will not have a claim for breach of contract against Hand in Hand Learning or otherwise in respect of such period of unavailability. You also acknowledge that we cannot be held responsible for any delay or disruptions that are inherent in the operation of the Internet and the World Wide Web, including viruses.


Our Liability to you

We shall not be liable to you for any of the following types of loss or damage arising out of or in connection with your use of the Website or any or content and/or facilities provided via the Website:

  • any loss of profits, loss of earnings, loss of anticipated savings, goodwill or revenue;
  • any loss or corruption of data; or
  • any indirect or consequential loss.

The maximum aggregate liability of HinHL for all claims, whether made in contract, tort under statute or otherwise (including in each case negligence) which are not otherwise excluded under these Terms (“Claims”) shall be limited to £250 in respect of one incident, or series of incidents arising from a common cause, in each 12 month period commencing from the date that you register, provided that the maximum aggregate liability of HinHL for all Claims arising as a direct result of technical advice provided by us shall be subject to the monetary cap on liability set out on Part C of these terms.

 

The exclusions and limitations of liability contained in this section do not apply to:

  • any loss or damage resulting from death or personal injury caused by our negligence;
  • loss or damages arising from our fraudulent misrepresentation; or
  • any other losses which may not be excluded or limited by law.  

 

 

Each provision of this Paragraph shall be construed separately as between you and us. If any part is held by a court to be unreasonable, inapplicable or unenforceable, then the other parts shall still apply.
Any right to access the Course Materials is personal to you. Other than as permitted under Part C of these Terms, you may not transfer your rights to access the Course Materials to another person unless we have consented in writing to you doing so.


General
If any provision of these Terms becomes void or otherwise unenforceable in whole or in part, the validity of the remainder of these Terms shall not be affected.
If either we or you fail to enforce, or delay in enforcing, any respective rights or remedies under these Terms, such failure or delay shall not operate as an agreement to waive that right or remedy, and shall not prevent us from exercising that right or remedy in the future.
These Terms constitute the entire agreement between us and you in relation to the provision by us to you of the Website, any Course Materials (and related technical support), and they replace and supersede any prior arrangements between us and you in relation to the same. You acknowledge that you are not relying on any statement made by Hand in Hand Learning with regard to the Course Materials and related technical support other than those expressly set out in these Terms (which include, for the avoidance of doubt, the description of the Course Materials and related technical support set out on the Website). Nothing in this paragraph shall exclude or restrict our liability for fraud or fraudulent misrepresentation.
The agreement between us and you which is comprised of these Terms is not intended to be for the benefit of any third party, and shall not be exercisable by any other person under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Terms are governed by and shall be construed in accordance with English law. Any dispute arising between us and you under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English courts.

Contacting Hand in Hand Learning
You can contact us by email at sandra@handinhandlearning.co.uk
or by post at Hand In Hand Learning, 27 Oakfield Road, Aylsham, Norwich, Norfolk, NR11 6AL

2) PURPOSE OF THE WEBSITE

The purpose of the Website is to provide individuals with information on the range of courses and other products and services offered by or via the Website and to facilitate online access to these products and services where they are delivered online.

3) COPYRIGHT

The materials on this Website are protected by our and by third party copyright and other intellectual property rights as described in the Hand in Hand Learning Copyright Statement (Part D).

4) AMENDMENTS TO THESE TERMS

We reserve the right to amend these Terms from time to time. When we make a change we will update this page of the Website. The date of the last revision to these Terms is provided at the end of the Terms. We recommend that you revisit this page from time to time to ensure that you are aware of any changes that we have made to these Terms.

5) TERMS APPLYING IF YOU REGISTER AS A USER OF THE WEBSITE

Individuals will need to register in order to purchase or access Courses that are sold from the Website. By registering, you are creating a “user account”. Please read Part B carefully before registering as a user of the Website.

6) REGISTRATION

You agree that the information that you provide to us on registration and at all other times will be true, accurate, current and complete and you agree that you will ensure it is kept accurate and up to date at all times. We may refuse to accept your application to register as a user of Hand in Hand Learning for any reason in our absolute discretion.

7) PASSWORD

When you register as a user of the Website you will be asked to select a user name and password. As you will be responsible for all activities that occur under your user name and password, you should take care to keep your user name and password confidential. You must notify us immediately of any unauthorised use of your user name or password or if you believe that your user name or password are no longer confidential. We reserve the right to require you to alter your username and password if we believe that they are no longer secure or for routine security. You can alter these via the Website.
The information that you provide to us upon registration and at any other time is subject to the Hand in Hand Learning Privacy Policy (see website).

8) TECHNICAL SUPPORT

Hand in Hand Learning provides technical support to individuals who have registered on the Website. Technical support is provided on the basis that it is your responsibility to ensure that any computers that are used to access the Website and the Course Materials meet the relevant minimum specification described on the Website.


 

On the Website we will provide:

  • A Sample (Taster Session) to allow you to test that the Course will work on your computer before you buy. The course is presented through Adobe Acrobat. An option to download Adobe Acrobat is offered on the How the Course Works page of the website (see How Babies Learn)
  • A phone number and e-mail address for our customer helpline. Requests for technical support will be routed to the Hand in Hand Learning helpline. We use reasonable skill and care in providing such technical support and will use reasonable endeavours to ensure that technical support is available but cannot guarantee uninterrupted availability.
    HinHL will provide the following customer support:
  • A customer helpline. This helpline will normally be available 5 days a week (Monday to Friday), with core hours of 9am to 5pm (UK time) and will be accessible by phone and email. The helpline will be staffed by appropriately trained staff.

The helpline will provide customers with:

  • Pre-purchase information and support
  • Assistance with the purchase and enrolment process
  • Post-sales technical support and help with any account management, access issues or refunds.

 


 

You acknowledge and accept that periods of downtime may be required in respect of the Hand in Hand Learning infrastructure in the circumstances outlined in these Terms (dealing with unavailability of the Website) and that technical support may not be available during such periods of downtime. You accept that you will not have a claim for breach of contract (either against us or your Hand in Hand Learning Agent or Reseller) or otherwise in respect of such period of unavailability.
We exclude all other warranties, express or implied, as to the performance and availability of the technical support service, except as expressly stated in these Terms and Conditions. We do not guarantee that the technical advice provided by us will resolve your technical problems. If you decide to avail of such technical advice, you should ensure that such advice is strictly followed.

9) SUSPENSION AND TERMINATION OF YOUR ACCOUNT

You agree that we may at any time without notice terminate your user account and delete all information stored on it, unless it contains Course Materials that have not exceeded their expiry date.
Subject to the terms of any agreement we conclude with you if you enrol on a Course via the Website, we reserve the right to withdraw all or part of the Website at any time.


Part C Terms Applying if you buy or access any Course on the Website
These Terms, in addition to the Terms set out in Part A and Part B apply to the sale of any Course advertised on the Website, and to the subsequent access of these Courses. These Courses are provided as part of a stand-alone Hand in Hand Learning offering. Some Tutorial support is provided in respect of these Courses. Please read these Terms carefully before purchasing a Hand in Hand Learning Course and print off a copy for your records.

10) FORMATION OF A CONTRACT OF SALE

In order to purchase and access a Course, you must register as a user of the Website (see Part B). If you are already registered as a member of HinHL, you can log onto your customer account using the user name and password that you chose when you registered.
When you place an order for a Course you are offering to purchase that Course on these Terms. We shall have the right to decline or cancel your order. You can change your order at any time up to the submission of your credit or debit card details by using the “back button” of your web browser.
You will receive confirmation (via the website and by email) from PayPal, our payment processor, once they have approved your card transaction. A legally binding agreement shall not come into existence until we have accepted your offer to purchase a Course by means of a separate confirmation email from us, which will be effective upon sending.

 

We reserve the right to withdraw at any time Courses advertised for sale on the Website.

11) PAYMENT BY YOU OF THE COURSE FEE

You agree to pay us the Course Fee (if you have purchased online via the Hand in Hand Learning website)

The Course Fee for any Course at any given time will be displayed on the Website. Course Fees are quoted in pounds sterling, including VAT. The total cost of the Courses and the VAT payable is shown on the shopping basket prior to the online transaction.
PayPal will debit the Course Fee from your credit card or debit card on or after the day you make an order for a Course. Credit or debit card details are collected over a secure link. Please see our Privacy Policy for more information on privacy and security.
We reserve the right from time to time to change the amount of the Course Fee. In the unlikely event that due to a technical error, the amount of the Course Fee is incorrect, we will notify you as soon as we reasonably can. If the correct price is higher than advertised, you will be entitled to choose between receiving a refund of the monies that you have paid to us (in which case the Course Materials will not be sent to you and/or you will not be able to access the Course Materials for the purposes of downloading or completing the Course online) or to pay the balance of the Course Fee to us. If the correct price is lower than advertised, we will refund the balance of the Course Fee to you.

12) OTHER CHANGES

You should not incur additional charges to your Internet Service Provider while you are accessing and / or downloading the Course Materials. You are responsible for paying any charges that might occur.

13) PROVISION OF ACCESS

If you have purchased online via the Hand in Hand Learning website. We will provide you with access to online Course Materials after we have confirmed your order by email. This will immediately follow a successful online transaction. You will be able to access the online course materials by using an enrolment key which will be issued to you. An Enrolment Key is a string of numbers and letters which will allow an individual to access the relevant Course Materials through the Website after registration. Each Enrolment Key can only be used by one person to access a specific Course.
You accept that you will not have a claim for breach of contract against Hand in Hand Learning or otherwise in respect of any period of downtime/ unavailability of the website in circumstances similar to those outlined in Part A paragraph 1 of these Terms (dealing with the accessibility of the Website

14) YOUR RIGHTS AND OBLIGATIONS

Your Right to Use the Course Materials and your Related Obligations
Online Course Materials: In consideration of receipt by us of the Course Fee, we grant to you a non-exclusive, non-transferable licence to use the Course Materials for the sole purpose of personal home use. As such, you and any Enrolment Key Holder may make copies of the Course Materials as necessary incidental acts during your viewing of it, and you may print for your personal use so many pages of the Course Materials on the Website as are reasonable for private purposes.
Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute in any way any of the Course Materials. Any use of the Course Materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of either our copyright or our other intellectual property rights, and / or the copyright or other intellectual property rights of our licensors.


Your Right to Cancel the Course

 

How long do you have to change your mind about purchasing Course Materials?
Online Course Materials: You may cancel your purchase of Course Materials within a period of 7 working days beginning on the day after the day on which the contract is concluded with you as notified by email confirmation from HinHL in accordance with these Terms.
These periods are called “cooling-off periods” and we will credit the Course Fee to your credit or debit card as appropriate within 28 days of receiving your notice of cancellation.
During the cooling-off period, you may cancel your order by post, telephone, email or fax using the contact details at the end of Paragraph 1.

15) QUALITY ASSURANCES

We will provide the Course Materials in accordance with the Course description which is set out on the Website.
We do not make any commitment to you that the Course will meet any specific requirements that you have and we expect you to take reasonable care to verify that the Course in question will meet your needs. We do not make any commitment to you that you will obtain any particular result from your use of the Course Materials or that you will obtain any particular qualification on completion of the Course (unless you have purchased the accredited versions of the courses.
Other than the stated minimum technical specification, we do not make any commitment that the Course Materials will be compatible with or operate with your software or hardware.
All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permissible at law.

16) OUR RIGHTS TO STOP PROVIDING THIS SERVICE TO YOU

We reserve the right to suspend your access to online Course Materials immediately in the event that:

  • you fail to comply with Paragraph 16 of these Terms which deals with the manner in which you are permitted to use the Course Materials and the Website; or
  • you fail to conduct yourself in an appropriate manner when communicating with or receiving support from us. By this we mean that you act in such a way as to threaten, intimidate or otherwise harass our staff.

If we exercise this right we will notify you and will then immediately suspend your access to the Course Materials.

17) OUR LIABILITY TO YOU

Notwithstanding Paragraph 1;
The exclusions and limitations of liability contained in these Terms do not apply to:

  • [your statutory rights as a consumer, nor your right to return the Course Materials under paragraph 18;] 
  • any other losses which may not be excluded or limited by law.

 

We make every effort to perform our obligations under our contract with you. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.
We are not responsible to you for any data that you lose either (a) as a result of accessing the Course Materials; or (b) during completion of any Course via the Website. It is your responsibility to ensure that you regularly save and back up (i) all data which you hold on the computer from which you are accessing the Course Materials, and (ii) all data that you are inputting when completing the Course.
In the event that we recommend that you either enable cookies or download certain publicly accessible software to ensure that your computer is capable of accessing the Course Materials, you do so at your own risk.
Except as set out in these Terms, our maximum aggregate liability to you for any claim that you may have against us, under or in connection with, the provision by us, to you, of the Course Materials and associated technical support which is not otherwise excluded in these Terms (including without limitation where such claim arises as a direct result of any negligent technical advice provided by us) shall be limited to the amount of the Course Fee which has been paid, or is payable, by you or on your behalf.
Each provision of this paragraph shall be construed separately as between you and us. If any part is held by a court to be unreasonable, inapplicable or unenforceable, then the other parts shall still apply.

18) COPYRIGHT

Your use of the content provided on this Website is subject to the terms of this Copyright Statement.
Ownership
This website is owned by Hand in Hand Learning (HinHL), which carries on business in the United Kingdom under the Hand in hand Learning name.
The copyright in the content provided on this Website including all of the graphics, code, text products, software, audio, music and design is owned by Hand in Hand Learning except where otherwise indicated. © Hand in Hand Learning 2010. All rights reserved.
Copyright in any Course Materials including course notes, materials and teaching aids which will be made available to you if you enrol on a Course with Hand in Hand Learning via this Website belongs Hand in Hand Learning. The use of all Course Materials is subject to Part C of the Terms of Use.
The Hand in Hand Learning mark and the Hand in Hand Learning.co.uk domain name are the property of Hand in Hand Learning. You agree not to copy, reproduce, upload, post, display or use in any way the Hand in Hand Learning Marks without the prior written permission of HinHL.


Use of the Website
You may make copies of this Website as necessary incidental acts during your viewing of it, and you may print for your personal use so much of this Website as is reasonable for private purposes. Save as expressly set out in this Copyright Notice, you may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute in any way any of the Course Materials. Any use of the Course Materials not expressly permitted in this Copyright Notice is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of Hand in Hand Learning, or in the case of material licensed to Hand in Hand Learning, the owner of such materials.
You agree not to delete, change or modify in any way this Copyright Notice on this Website.

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